Thank you, Tech Support!

Most of the time, running video servers beats slinging tapes - especial the old 2" reels. They weighed about 25 lbs each.

But RAIDs make me nervous. I've lost a 2 terrabyte video archive because of dead disks - twice. When a half our show is a mere 2 gig, that's a lot of programming down the tubes.

After spotting a dead drive in one of the RAIDs at work, I called Tech Support and got them to ship me a new drive ASAP.

Score one for them!

After getting said drive in good time, I installed said drive following their directions. Yes, I had the manual in hand.

Trouble and errors and panic erupted - but no data was lost. Another call to Tech Support and I took his advice and rebooted an associated device. This threw one of our channels off the air. No, it was my fault... I wasn't careful about what I rebooted when. I felt like such an idiot and beat myself senseless about it. However, it did not correct the original problem.

Finally, I got ahold of them again and got a different tech. _She_ spotted the problem and pointed me in the correct direction. She also admitted that the directions in the manual weren't as clear as they could be.

No reboot needed, a few mouse clicks and voila! Happy Redundant Array of Inexpensive Drives and happy operator.

-m